FAQ

Shipping

Shipping is FREE for all orders over $250.00!

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Your order will be processed and shipped within 48 hours of payment. Once shipped, orders arrive within the time frame you select at checkout. Tracking numbers will be issued within 24-48 hrs after your order has been shipped. No shipping on weekends and holidays. 


Return Policy

We strive to maintain a very high level of quality assurance by offering a product that must meet our high quality demands. And due to this process, all sales are final.  

Exchanges

Exchanges may be possible under certain conditions. To exchange your hair ALL hair MUST be returned unworn, unaltered with all seals intact. Any alterations to the hair will void the exchange. Definition of Altered Hair: (wet, dyed, bleached or conditioned) 


You must notify the company by email that you want to return the hair within 48  hours of receiving it. No exchanges will be accepted beyond this time frame.