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Shipping is FREE for all orders over $250.00!
Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Your order will be processed and shipped within 48 hours of payment. Orders ship faster if payment is made using paypal. Once shipped, orders arrive within the time frame you select at checkout. Tracking numbers will be issued within 24-48 hrs after your order has been shipped. No shipping on weekends and holidays.
We strive to maintain a very high level of quality assurance by offering a product that must meet our high quality demands. And due to this process, all sales are final.
Exchanges may be possible under certain conditions up to 7 days after purchase. To exchange your hair, ALL hair MUST be returned unworn, unaltered with all seals intact. Any alterations to the hair will void the exchange. Definition of Altered Hair: (wet, dyed, bleached or conditioned) All bundles must be returned with all tags and bundle wraps in place.
You must notify the company by email that you want to return the hair within 24 hours of receiving it. No exchanges will be accepted beyond this time frame.