You must notify HookedOnBundles Virgin Hair by email at (firstname.lastname@example.org) with your intent to exchange the hair within 24 hours of receiving it. No exchanges will be accepted beyond this time frame.
After we have received your notification of your intent to exchange the hair for another product, you have up to 7 days from the date you notified our office to returned the hair back to HookedOnBundles. Your package will be returned to you if it is received in our office after the 7th day.
To exchange your hair bundles, ALL hair MUST be returned unworn, unaltered with all seals intact. Any alterations to the hair will void the exchange and the hair will be returned to you. Definition of Altered Hair: (wet, dyed, bleached or conditioned) All bundles must be returned with all tags and bundle wraps in place.
****PROCESSING TIMES FOR HAIR EXTENSION ORDERS MAY INCREASE UP TO 3-5 ADDITIONAL DAYS DURING SALE EVENTS, DISCOUNTED ITEMS and HOLIDAYS DUE TO HIGHER VOLUME ORDERS****