Processing & Shipping
Please allow 2 business days for all items to be processed and shipped. Processing times are NOT included in the delivery time.
Once shipped, your order will arrive within the time frame you selected at checkout. Tracking numbers will be issued within 24-48 hrs or less after your order has shipped. After receiving your tracking number please allow 24 hours to see tracking updates in the system. Please be sure to track your package daily to ensure you receive your order promptly. If your order is flagged for review, this may extend the processing time until we receive the requested information. If your order is flagged we will contact you via email to submit the requested documentation.
Restocking Fee
Packages that are returned due to incomplete shipping address, refusal, or missed delivery will incur a $25 restock fee.
During the holiday season shipping times may vary by 1-2 business days due to an increase in product demand.
For All Wig Orders: Please choose The Wig Order Standard Shipping Option at checkout. Choosing any other shipping option will automatically default to the time frame noted in the wig description page. All orders will process within 48 hours or less, then shipped based on the estimated time described in the product description.
We accept the following payment types: PayPal Express and Sezzle. Your information is secured through all of our payment providers.
Note: Please try and place your orders far enough in advance so that you will receive your hair/products in time for your anticipated plans as payment processing times and shipping delays do occur at times.
HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays in the time frame in which your package is delivered.
All orders require a signature. Therefore we can not ship to P.O. BOXES. We must have a physical address to deliver your package.
Once orders are placed, shipping addresses cannot be changed!! If you live in an apartment or on a specific floor, please include that information in your address to avoid shipping delays.
We Do Not Process Or Ship Orders On Weekends And Holidays.
Lost or Stolen Packages:
Lost and stolen shipments are beyond our control and are the sole responsibility of the carrier once it leaves our facility. We recommend contacting the carrier directly to start an investigation on your package. We do not have any control on how long this process may take and we are unable to replace or refund lost or stolen packages. However, we do offer shipping insurance at checkout. Please ensure that you check this box to have insurance that will cover your order if it is lost or stolen.
International Orders:
Two Options:
USPS PRIORITY MAIL INTERNATIONAL (6-10 BUSINESS DAYS AFTER PROCESSING TIME)
DHL EXPRESS WORLDWIDE (1-3 BUSINESS DAYS AFTER PROCESSING TIME)
We use USPS Priority Mail International or DHL Express Worldwide on all international shipments and charge a varying rate based on the shipping destination on all orders. Orders shipped outside of the U.S. will be subject to customs fees or duties. These fees are not included in the price of goods you purchase from our website and are not included in the cost associated with shipping and are the sole responsibility of the customer. Your package will be subject to holding and potentially being returned to the sender if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering.
Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that their shipping address is entered correctly.
Please note that all orders placed on a United States federal holiday will be processed the following business day.
Fraudulent Orders:
Using a stolen credit card, or a card that does not belong to you to place orders on HookedOnBundles Virgin Hair will result in an investigation and possible prosecution. We take fraudulent orders very seriously. And will prosecute to the fullest extent of the law.