Frequently Asked Questions
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Most Popular Questions
Please note, in the event of a world crisis, pandemic, extreme weather, or some unplanned event the shipping carrier may experience delays. Please plan for this because we know you are super excited to get your hair!
It's important to have a good understanding of how long it will take for your order to ship.
Once an item ships it generally will take 3-5 days to arrive. If something is held up at customs or some world event is occurring, then please understand that it is 1,000% out of our control.
We will send you the tracking number which will allow you to contact the shipper directly which is generally DHL, UPS or FedEx. We also contact the shipper in some cases to help expedite your shipment if necessary.
Thank you for taking a moment to read this. We will continue to provide updates as needed.
Processing & Shipping Policy
In response to the CO-VID 19 pandemic, HookedOnBundles Virgin Hair is temporarily changing it processing and shipping policies. Beginning, Monday, 4/6/20, please allow 5-7 business days for all items to be processed and shipped. International Orders also require 5-7 business days for processing, and will be shipped according to your choice at checkout. Processing times are NOT included in the delivery time. All orders received after 5:00 PM eastern/standard time will be processed on the next business day.
Tracking numbers will be issued within 24-48 hrs or less after your order has shipped. After receiving your tracking number please allow 24 hours to see tracking updates in the system.
If your order is flagged for review, this may extend the processing time until we receive the requested information we need to verify your billing and shipping information. If your order is flagged we will contact you via email or by text message to submit the requested documentation we need to complete your order.
During the holiday season shipping times may vary by 1-2 business days due to an increase in product demand.
Note: Please place your orders with enough time in advance so that you will receive your hair/products in time for your anticipated plans as payment processing times and shipping delays do occur at times. HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information received by the customer will cause delays in the time frame in which your package is delivered.
Once orders are placed, shipping addresses cannot be changed. If you live in an apartment or on a specific floor, please include that information in your address to avoid shipping delays.
We do not process or ship orders on weekends and holidays. All orders received on a United States Federal Holiday will be processed the following business day.
What Is Your Return Policy?
All Sales Are Final. However, Hair Bundles Of Equal Or Greater Value Can Be Exchanged. Due To Reasons Of Hygiene, All Wigs Are Final Sale And Cannot Be Returned or Exchanged.
Exchanges: You must notify HookedOnBundles Virgin Hair by email at (email@example.com) with your intent to exchange within 24 hours of receiving your package. No exchanges will be accepted beyond this time frame. We do not pay shipping on order exchanges. To exchange your hair bundles, ALL hair MUST be returned unworn, unaltered with all seals intact. Any alterations to the hair will void the exchange and the hair will be returned to you. Definition of Altered Hair: (wet, dyed, bleached or conditioned). All bundles must be returned with all tags and bundle wraps in place. For curly or wavy bundles, the hair pattern should still be intact. Hair patterns that have been altered by brushing or combing are not eligible for return.
For International Orders: All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled.
We use UPS Worldwide Saver and DHL Express Worldwide on all international shipments and charge a varying rate based on the shipping destination on all orders. International orders will be subject to customs fees or duties. These fees are not included in the price of goods you purchase from our website and are not included in the cost associated with shipping and are the sole responsibility of the customer. Your package will be subject to holding and potentially being returned to the sender if fees are not paid for its release. Please consult with your local customs agency for more information prior to ordering.
Please note that some shipments may experience delays due to the customs clearance process. We encourage our customers to allow ample time for delivery due to unplanned delays such as inclement weather, holidays, natural disasters, slow-to-ship country rates or courier delays. Also note, that it is the responsibility of the buyer to make sure that their shipping address is entered correctly.
All orders placed on a United States federal holiday will be processed the following business day.
We accept the following payment types: PayPal Express , Sezzle and Shopify Payments and GPay. Your information is secured through all of our payment providers. We do not have access to your credit or debit card information.
Pay With Our PayPal App
Are you not comfortable with online shopping? Then use our customized PayPal link to purchase your hair. All done offline. Here's how you do it! Contact Us Directly At
With Your Complete Order Details:
Order Details: Hair Type, Length & # of Bundles Needed. Extras Needed: Frontals, Closures or Wigs?
Next, You Will Receive Your Order Total From HookedOnBundles via Email. You Can Then Click The "PayPal link Below And Enter Your Total Into The PayPal App. And That's It! You Will Receive A Order Confirmation And Tracking Number Within 24-48 hrs Of Placing Your Order.
Are Signatures Required?
All orders require a signature, therefore we can not ship to P.O. BOXES. We must have a physical address to deliver your package
Is There A Restocking Fee?
Packages that are returned due to an incomplete shipping address, refusal, or missed delivery will incur a $25 restock fee plus the cost of shipping for orders less than $100. For orders over $100, there will be a $50.00 restocking fee plus the cost of shipping.
Can I color HookedOnBundles Extensions?
Our hair may be bleached or dyed to any color. Just like natural hair, bleaching or using color with harsh chemicals may weaken the hair shaft and potentially alter the texture. Please be sure to deep condition extensions and use nourishing hair products whenever possible.
Raw Hair/Virgin Hair/Processed Hair
Raw Hair Is Awesome! It is unprocessed, 100% cuticle aligned human hair. Unprocessed means that the hair has not undergone ANY chemical, heat or steam processing. It is the most purest and natural form of hair available on the market. With proper care, Raw hair can be maintained and re-worn for years.
Every bundle is unique, as it comes from a single or multiple donors. Unique meaning that no two bundles are identical in texture or color.
The demand for raw hair has become increasingly difficult for hair companies to provide a full bundle of single donor hair consistently. So, raw hair can also mean multiple donors as long as the hair is not processed in any way. All hair cuticles are intact, preventing matting and tangling. The hair can be dyed and styled. And It doesn't have the shininess of chemical treated processed hair.
Virgin hair is Raw hair that has been steamed processed to achieve a specific texture such as Deep Wave, Body Wave, Loose Wave, etc. It's specifically a term for hair that has never been chemically processed. Chemically processed hair is hair that has been color treated, permed, relaxed, bleached or dyed.
Processed hair refers to hair that has been chemically treated during production and is then turned into different hair textures. The hair is soaked in a highly acidic bath that strips the cuticles and removes all of the natural characteristics of the hair strands. The hair is then coated in silicone after treatments to replenish the appearance and boost its shine.
Lost or Stolen Packages:
Lost or stolen shipments are beyond our control and are the sole responsibility of the carrier once your package leaves our facility. We recommend contacting the carrier directly to start an investigation on your package. We do not have any control on how long this process may take and we are unable to replace or refund lost or stolen packages. We strongly suggest that you choose Route Shipping Protection at check out. Route provides protection for shipments that are lost or stolen. Add Route Protection to your cart today and protect your investment.
Using a credit card that does not belong to you without the permission of the cardholder to place orders on HookedOnBundles Virgin Hair is fraud and will result in an investigation and possible prosecution. We take fraudulent orders very seriously.