New Customers Must Create An Account When Making A Purchase. This will help to expedite your check out experience.
Shipping is FREE for all orders over $250.00!
Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Your order will be processed and shipped within 48 hours or less after your payment has been processed and cleared. Orders ship faster if payment is made using PayPal. Once shipped, orders arrive within the time frame you select at checkout. Tracking numbers will be issued within 24-48 hrs after your order has been shipped. Log into your account to check the status of your shipment. Or use the tracking link provided on this website. No shipping on weekends and holidays.
Return Policy:
We strive to maintain a very high level of quality assurance by offering a product that must meet our high quality demands. And due to this process, all sales are final.
Exchanges:
Exchanges may be possible under certain conditions up to 7 days after purchase. To exchange your hair, ALL hair MUST be returned unworn, unaltered with all seals intact. Any alterations to the hair will void the exchange. Definition of Altered Hair: (wet, dyed, bleached or conditioned) All bundles must be returned with all tags and bundle wraps in place.
You must notify HookedOnBundles Virgin Hair by email at (support@hookedonbundles.net) with your intent to exchange the hair within 24 hours of receiving it. No exchanges will be accepted beyond this time frame.
****PROCESSING TIMES FOR HAIR EXTENSION ORDERS MAY INCREASE UP TO 3-5 ADDITIONAL DAYS DURING SALE EVENTS, DISCOUNTED ITEMS and HOLIDAYS DUE TO HIGHER VOLUME ORDERS****