Shipping

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Your order will be processed and shipped within 48 hours or less after your payment has been processed and cleared. Orders ship faster if payment is made using PayPal. Orders placed before 11 am est will be shipped the same day. All orders received after 11 am will be shipped the next business day. Orders placed over the weekend will be processed and shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame you select at checkout. Tracking numbers will be issued within 24-48 hrs after your order has been shipped. Log into your account to check the status of your shipment. Or use the Track My Bundles link to get the latest status on your shipment. No shipping on weekends and holidays unless you are a priority customer. Send us an email at support@hookedonbundles.net if you desire to join this exclusive club. It has a monthly fee of $19.99.

HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters , or carrier delays. Any incorrect billing and/or shipping information opted by customer will cause delays.

If your order is submitted with a PO Box in the Shipping section, your order will go through but will be canceled & refunded minus a $25 restocking fee. All orders requires a signature, therefore we can not ship to PO BOXES.

Once orders are placed shipping address cannot be changed!! If you live in an apartment or on a specific floor please include it in your address or you will not receive your order and it will be returned to sender. You will have to pay shipping fees to have it resent. 

 We strive to maintain a very high level of quality assurance by offering a product that must meet our high quality demands. And due to this process, all sales are final.