Shipping

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Your order will be processed and shipped within 48 hours or less after your payment has been processed and cleared. Orders ship faster if payment is made using PayPal. Orders placed before 11 am est will be shipped the same day. All orders received after 11 am will be shipped the next business day. Orders placed over the weekend will be processed and shipped first thing Monday morning unless it is a holiday. 

Once shipped, orders arrive within the time frame you select at checkout. Tracking numbers will be issued within 24-48 hrs after your order has been shipped. Log into your account to check the status of your shipment. Or use the Track My Bundles link to get the latest status on your shipment. No shipping on weekends and holidays unless you are a priority customer. Send us an email at support@hookedonbundles.net if you desire to join this exclusive club. It has a monthly fee of $ 6.99.

HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by customer will cause delays.

All orders requires a signature, therefore we can not ship to P.O. BOXES. We must have a physical address to deliver your package. You will receive a shipping confirmation e-mail as soon as we ship your order.

Once orders are placed shipping address cannot be changed!! If you live in an apartment or on a specific floor please include it in your address to avoid shipping delays. 

 Lost or Stolen Packages:

Lost and stolen shipments are beyond our control and are the sole responsibility of the carrier once it leaves our facility, we recommend contacting the carrier directly to start an investigation on your package. We do not have any control on how long this process may take and we are unable to replace or refund lost or stolen packages.

International Orders:

At this time we ONLY process and ship orders within the United States. However, we plan to offer international shipping very soon. HookedOnBundles Virgin Hair cannot guarantee that you will or will not be charged any customs fees, taxes, or duties. Any customs or import duties charged once your package reaches the destination country,  is not the responsibility of HookedOnBundles Virgin Hair, in addition to any fees associated with an international shipment. These fees are the sole responsibility of the customer.