Processing & Shipping

In response to the CO-VID 19 pandemic, HookedOnBundles Virgin Hair is temporarily changing it processing and shipping policies. Beginning, Monday, 4/6/20, please allow 5-7 business days for all items to be processed and shipped. International Orders also require 5-7 business days for processing, and will be shipped according to your choice at checkout. Processing times are NOT included in the delivery time. All orders received after 5:00 PM eastern/standard time will be processed on the next business day. 

Tracking numbers will be issued within 24-48 hrs or less after your order has shipped. After receiving your tracking number please allow 24 hours to see tracking updates in the system. 

 

If your order is flagged for review, this may extend the processing time until we receive the requested information we need to verify your billing and shipping information. If your order is flagged we will contact you via email or by text message to submit the requested documentation we need to complete your order.

 

During the holiday season shipping times may vary by 1-2 business days due to an increase in product demand.

 

Restocking Fee

Packages that are returned due to incomplete shipping address, refusal, or missed delivery will incur a $25 restock fee for orders $100 or less. $50.00 for orders over $100.00

During the holiday season shipping times may vary by 1-2 business days due to an increase in product demand.

We accept the following payment types: PayPal Express and Sezzle. Your information is secured through all of our payment providers.

Note: Please try and place your orders far enough in advance so that you will receive your hair/products in time for your anticipated plans as payment processing times and shipping delays do occur at times.

HookedOnBundles Virgin Hair is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Any incorrect billing and/or shipping information opted by the customer will cause delays in the time frame in which your package is delivered.

All orders require a signature. Therefore we can not ship to P.O. BOXES. We must have a physical address to deliver your package.

Once orders are placed, shipping addresses cannot be changed!! If you live in an apartment or on a specific floor, please include that information in your address to avoid shipping delays.

We Do Not Process Or Ship Orders On Weekends And Holidays.

All International orders must be paid using the PayPal check out option. International orders without PayPal Seller Protection will be automatically canceled.